Curiosity and a desire to learn

I've had the opportunity to address two different groups of high school … [Read more...]

AAF-RDU speaking engagement


        What:  AAF-RDU Summer Internship … [Read more...]

You have to follow your audience


If there's one great thing I can say about one of my daughter's 7th grade … [Read more...]

Twitter users sound off about sexist comment on Jeopardy

The one day I sit down to watch Jeopardy! in weeks, maybe even months - … [Read more...]

Speaking Engagement – Tucson AMA

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How United Airlines made me the ultimate fan through Twitter


I don't know the man or woman behind the @United Twitter account, but I can … [Read more...]

People are still excited about online communities

  I had the pleasure of being the opening keynote speaker at Cause … [Read more...]

The push mentality is a detriment to social media success


If there's one word I never write in a proposal, or any piece of content … [Read more...]

Consider franchises to build your community

Franchises can take on a life of their own in online communities.  In the … [Read more...]

Be tactful when responding to comments


Have you ever heard the phrase, "Kill 'em with kindness?" It's one of the … [Read more...]